1. Overview
At SapphireData, we provide high-quality digital products designed to support business growth, strategy, and performance. Since our products are digital in nature, they are delivered instantly upon purchase. Please read this policy carefully before completing your order.
2. Digital Product Delivery
All our products — including reports, toolkits, templates, and coaching materials — are delivered electronically through instant download or online access. Once your payment is confirmed, you will receive immediate access to your purchased files or materials.
3. No Physical Returns
As our products are entirely digital, no physical items are shipped. Therefore, returns or exchanges of digital goods are not possible.
4. Refund Policy
Due to the instant accessibility of our digital content, all sales on SapphireData are considered final. Refunds are not applicable once a product has been downloaded, accessed, or viewed.
Exceptions may apply only in rare cases where:
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The purchased file is corrupted or incomplete, and
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The issue cannot be resolved through a replacement download or access correction.
In such cases, our team will review the request and determine if a replacement can be issued.
5. Product Access Issues
If you experience any difficulty accessing your digital purchase or face a technical error in downloading, we recommend checking your device’s internet connection or trying again later. If the problem persists, our support team will help ensure that your access link is functioning properly.
6. Policy Agreement
By purchasing from SapphireData, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. Since all products are digital, refunds and returns are generally not provided after successful delivery.
